What do I do when I have booked an airport pickup?
Look for our representative after you go through customs. We will be there waiting for you with a sign.
Where is your airport office located?
We are located on the airport area only a few minutes away from Keflavik International Airport.
The address is Klettatrod 6, 230 Keflavik. Our telephone number is 552-1700.
How do I make the car rental payment?
At the time of booking we require only your credit card for reservation and validation purposes only. No withdrawal will be made to your card at that time.
Payment is made at the contract signing when you pick up your car.
Can I use my foreign driver's license?
Yes, as long as your license is valid it will be recognized in Iceland.
May I pick up or drop the car off at other locations?
Yes, we have pickup and dropoff services in Keflavik and Reykjavik city. You just let us know when and where to meet you and we will be there.
Will I get to know Mr. Similar ?
No - all our cars are brand new Toyotas. We do not carry other brands and therefore you are always safe to get the car you rented and not a cheaper option within the same category.
What do I do if the car breaks down?
Contact our 24 hour service at +354 552-1700 and we will respond to your problem immediately.
What do I do if I need to cancel a booking?
You can send us a e-mail to booking@mycar.is and let us know that you will be cancelling your booking. please include your booking number in all correspondance. We will send you an e-mail back to confirm your cancellation. Please read our terms & conditions for further information on our cancellation policy.
